[anti-abuse-wg] spam definition
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Michele Neylon :: Blacknight
michele at blacknight.ie
Mon Apr 12 13:02:22 CEST 2010
On 12 Apr 2010, at 11:56, James Davis wrote: > -----BEGIN PGP SIGNED MESSAGE----- > Hash: SHA1 > > Frank Gadegast wrote: > >> Why that ? >> >> A abuse complain is a abuse complain and belongs to this discussion. >> The question is, how the member has to handle it. >> >> Give me details and ideas instead of "washing" it away ... > > In the four years I've been sitting behind our rather busy abuse mailbox > we've had questions like: > > "Your customer published something I don't agree with. Take their > website down now!" > > "Someone broke into my office, please could you send the security staff > around sometime today". > > "My ex boyfriend is really annoying me, please tell him to stop > e-mailing me". > > "I was playing CS2 with a ping time of 15ms, now 14ms, helpz!" > > "My internet activity is being traced by the Illuminati using your > network, please help me. There's an albino monk at my door!" > > None of these are cases of *network* abuse, even though the often end up > in an abuse mailbox, and so outside the scope of the address. James Sounds very similar to the type of stuff we get, though I don't think we've ever had any claims about the illuminati :) We did, however, have one guy who reported our abuse desk response to us as abuse (try to make sense of that sentence!) Regards Michele > Mr Michele Neylon Blacknight Solutions Hosting & Colocation, Brand Protection ICANN Accredited Registrar http://www.blacknight.com/ http://blog.blacknight.com/ http://mneylon.tel Intl. +353 (0) 59 9183072 US: 213-233-1612 UK: 0844 484 9361 Locall: 1850 929 929 Direct Dial: +353 (0)59 9183090 Twitter: http://twitter.com/mneylon ------------------------------- Blacknight Internet Solutions Ltd, Unit 12A,Barrowside Business Park,Sleaty Road,Graiguecullen,Carlow,Ireland Company No.: 370845
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