[address-policy-wg] Contact details for End Users in the RIPE Database

Hi everyone,

On 4/16/19 05:18, ripedenis--- via address-policy-wg wrote:
> Colleagues
>
> Someone has kindly referred me to the conversation you had last 
> November on this same paragraph 6.2. It's not surprising that there is 
> some reluctance to discuss it again. BUT this is a different 
> discussion. Last time you focussed on defining what type of network 
> needs to be separately registered in the RIPE Database. I want to 
> discuss the next step from that. Once you have decided a type of 
> network needs to be separately registered then what information about 
> that network needs to be entered into the RIPE Database?

Denis, I believe that the first e-mail sent by you was inviting the 
community to start a conversation. Furthermore, I believe that NOW is 
the right time to have this discussion and clarify what is required by 
policy (and maybe look at updating those policies as well) and put it in 
writing in a new privacy policy.

While GDPR is already in effect, the RIPE Database contains millions of 
contact details of private persons. Some ISPs currently use the RIPE DB 
as their customer database and register every single assignment they 
make to organisations or people. I doubt any of the people used by the 
ISPs as admin-c or tech-c in assignments actually know that their 
private data is made public in the RIPE DB. Lastly, and this can be 
fixed easily if we all ask for it, the RIPE NCC is creating every month 
hundreds of objects that contain personal details with the registration 
of new LIRs. The current state requires an update of policies and 
processes and can not continue like this much longer.

I doubt that everyone that has a person object (containing personal 
details - phone, e-mail, address, etc) in the RIPE Database even knows 
about their personal data being public. I also doubt that every person 
that registers a new LIR knows that their personal details will be 
published in the RIPE Database and made publicly available. There are 
several million person objects in the RIPE Database that (I believe) 
should have been deleted once GDPR kicked-in _or_ all of those persons 
should have been asked to confirm that they accept to have their private 
information made public in the RIPE Database.

To quote Peter Hessler "I am *not* happy for that data to be published 
widely on the internet, so I have censored them on purpose" - this is 
one way to hide personal details, many other companies/people have 
chosen to censor or provide less than accurate details.

Jan Ingvoldstad wants to see a better usable abuse contact information. 
This is one of the details that we are asking for. We are trying to make 
a list of contact information you all would like to see registered in 
the RIPE Database for resource holders and the questions in Denis' 
initial e-mail were supposed to start and steer the conversation into 
finding exactly those details - to then clarify and define where that 
information should be stored (role object, org object, maintainer, etc)

Michiel Klaver had an interesting idea "Maybe make more use of the 
'role'-objects? Within organisations people come and go, while their 
departments responsible for network operations and abuse keep rolling. 
Listing a department as role and using a shared e-mail address would 
reduce the ever increase of new person-objects in the database." and I 
believe that the use of the role objects should trump the use of the 
person object.

I personally believe that we should remove the person object from the 
RIPE Database and use roles/organizations/maintainers/etc instead.

>
> I will come straight to the point, which should be controversial 
> enough to start a discussion :) MY interpretation of the wording in 
> 6.2 is that the policy, as written, requires an ORGANISATION object to 
> be created for these End Users if you register their network in the 
> RIPE Database.
>
> Let me explain my reasoning for this interpretation. The policy refers 
> to the End User as either an individual or an organisation. In other 
> words the End User is the '(legal) entity' that operates the network. 
> Just as the LIR is the (legal) entity that holds the allocation 
> resource. So when the policy requires the contact details of the End 
> User, it is requiring the contact details of this operating entity. 
> That is not the "xxx-c" attributes in the INETNUM object, it is an 
> ORGANISATION object details.

I believe that first we need to decide what kind of data must be 
published in the RIPE Database and then decide in which objects to store 
that data - be it an organisation object, admin-c/tech-c/abuse-c, or a 
role object.

Once this is clear, we can amend current policies or propose a privacy 
policy and reference it in the other policies.

>
>
> This takes us back to the long running discussion we had with 
> "abuse-c:" where many members refused to create separate ORGANISATION 
> objects for End Users just to add an "abuse-c:" for them. But as it is 
> currently written, this is exactly what this policy requires. Perhaps 
> the wording of this paragraph 6.2 doesn't reflect the original intent. 
> So what we must now do is look again at this situation and answer 3 
> basic questions about these End Users:
>
>
> 1/ What information do we need/want to store about the End User?

I'll bite and provide my answers:

- we should not store names of people - people come and go and usually 
there is one person within a department that creates the objects & 
requests the resources and then those objects are inherited for many 
years. I believe that roles/department names should be used. RIPE NCC 
has always recommended the use of role objects for 
admin-c/tech-c/abuse-c. I am not sure when the RIPE NCC changed their 
procedures and forms to include registration and publication of personal 
data with the registration of every new LIR but I believe they should 
revert and create role objects instead.

- I think we should have an e-mail address and a phone number - none of 
these should be personal details but the org's contact details instead.

- physical address will come with a lot of questions: should this be the 
legal or the mailing address of the org, of their tech dept, of their 
outsourced tech dept in an other country, of their lawyer/legal dept, etc...

- fax - who is still using fax, will you even think you will need a fax 
sent to a holder of internet resources?

- what else is there? social media contacts? maybe links to forms? how 
complicated do we want this to be?

>
> 2/ What is the reason for storing this information?

great question. The only reasons I can find are:

- someone is breaking my network (hijacks, ddos, peering issues, etc) 
and I want to be able to swiftly contact them and ask them to stop

- someone is sending abuse to my network/customers/contacts and I want 
them to stop

- an LEA wants to be able to track the user of a resource swiftly and, 
when they need to issue a subpoena, they need to know the country where 
it should be sent and the right address

- the RIPE NCC already knows who is authorized to discuss confidential 
information, the name should not be public though unless the user really 
wants to and opts-in for his personal data to be in the RIPE DB.

There may be other reasons as well, we'll have to wait for other people 
to provide their feedback before we can collect it all and do something 
with it (make a policy proposal).

>
> 3/ Who needs this information?
I think I already answered this question by answering Q2... it would be 
a network operator, someone receiving abuse, an LEA or the RIR. In cases 
of (independent) assignments, it may be the LIR as well.
>
> If we can answer these basic questions then perhaps the policy needs 
> to be updated.
either update the IPv4/IPv6/ASN policies or propose a privacy policy and 
reference it in the other policies as needed. I believe the second 
option is better.
>
> cheers
> denis
>
> co-chair DB-WG
>
cheers,

elvis

>
> On Monday, 15 April 2019, 16:18:33 CEST, ripedenis--- via 
> address-policy-wg <address-policy-wg at ripe.net> wrote:
>
>
>
>
> 6.2 Network Infrastructure and End User Networks
>
> When an End User has a network using public address space this must be 
> registered separately with the contact details of the End User. Where 
> the End User is an individual rather than an organisation, the contact 
> information of the service provider may be substituted for the End Users.
>
>
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