Registration Services Request Response Times
All emails sent to hostmaster _at_ ripe _dot_ net and lir-help _at_ ripe _dot_ net are automatically given a ticket number to make sure that requests can be tracked by the RIPE NCC and its customers. The following graphs display the current response times for emails received to these mailboxes. (please note that the response times for the mailboxes are measured separately):
Note: enduser-contract _at_ ripe _dot_ net was created for a specific project that is not part of RIPE NCC's day-to-day operations. As a result, requests sent to this address might take longer to process than those sent to the regular addresses. The response times for this mailbox are not being measured.
Please note that these statistics are only applicable for working days. Weekends and holidays are not taken in account.
Requests sent to hostmaster _at_ ripe _dot_ net
Requests sent to lir-help _at_ ripe _dot_ net
The links above do not give you information about the status of a particular ticketed request. You can view the status using Customer Ticket Query.