RIPE NCC Member Services Centre

The RIPE NCC Member Services Centre is a new RIPE Meeting facility that replaces the Hostmaster Consultation Centre.

At previous RIPE Meetings, members were able to talk to IP Resource Analysts at the Hostmaster Consultation Centre. For RIPE 51, this centre has been expanded so that attendees can also talk face-to-face with representatives from our Registration Services, Finance, Training, Software Engineering and Technical Departments.

The Member Services Centre is located opposite the RIPE 51 Registration Desk.
During RIPE 51, the RIPE NCC Member Services Centre opening hours are:

RIPE NCC staff will be available to answer your questions on subjects such as:

Registration Services

• Reasons to become a Local Internet Registry (LIR)
• Setting up an account
• Information about the RIPE community, RIPE policies and RIPE NCC procedures
• Allocations and assignments:
  • IPv4 and IPv6 allocations or assignment requests
  • Autonomous System Number (ASN) requests
  • Reverse delegation requests
• The LIR Portal and interaction with RIPE NCC IP Resource Analysts
• Registry file updates
• The Early Registration Transfer (ERX) project

Finance

• Steps involved in becoming a member of the RIPE NCC
• Contract re-signing
• Billing score algorithm queries
• Invoice and billing queries
• Updating billing contact details

Training Services

• RIPE NCC Training Courses and their purpose
• Registering for RIPE NCC Training Courses
• The RIPE NCC E-learning Centre and RIPE 51 demonstrations

Database and Technical Projects

• Whois Database
• Whois Database access issues, such as blocked IP addresses, Near Real-Time Mirroring (NRTM) and proxy access
• Access to log files to retrieve errors or object history
• Fax procedures for unlocking objects, changing maintainer password and Acceptable Use Policies (AUP)
• Overriding privileges to create, modify or delete all Whois objects
• Assistance regarding bugs, guidance or missing features in all software produced by the RIPE NCC Software Engineering Department
• Routing Information Services (RIS), such as peering requests, MyASn login requests and troubleshooting
• Reverse DNS setup, DNSSec, DNSMon, K-root, Test Traffic Measurements (TTM) service and e-mail services

Our Membership Liaison Officer will also be on hand for one-on-one membership related discussions:

• General questions and information about the RIPE NCC and its services
• Questions about the 2005 RIPE NCC Membership Survey
• Information regarding RIPE NCC Regional Meetings