[ncc-services-wg] RIPE NCC Services

[Chris Hallam <]

Stephen Burley wrote:

All of which the NCC do well and should be commended, anything else is 
surplus to requirement there is one other thing the NCC has never done and 
never fully justified and that is a help desk you can talk to. Other RIR's 
do it. I think it helps cut away the sterile faceless image and lets you 
see what you are getting for your money - discuss
===

I think the inclusion of a telephone help desk service would benefit a lot
of members.  I imagine it would be difficult to implement due to the number
of bilingual staff that would be required.  This would therefore require
substantial funding which would probably affect member fees.  In addition,
most of the actual processes would have to remain based on the email system.
Even so, if the operational scope was clearly defined it would be useful for
help, advice, and a reliable point of contact.

Chris


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