Re: SLA for international connectivity

["Neil J. McRae" <]

On Tue, 13 Apr 1999 23:21:44 +0200 
 "Peter Merdian" merdian@localhost wrote:

Something you should look into is how quickly problems are dealt with
when they happen...

>  
> we are in the process to buy some more international bandwidth.
> In the past, internet access was usually "best effort". As we
> made very bad experiences with this approach, we are looking for
> SLA (service level agreements) that guarantees us some quality
> from the transit ISP.
>  
> Does anybody share their view on SLA with us? We would provide
> (if enough input) a summary of what is useful to this list.
>  
> What we have heard - and are considering - are (beside availability 
> issues like one day fee back for each hour downtime) ping measurements 
> to a large number of servers which need to fulfil a certain degree
> of quality (delay, loss).
>  
> With regards,
> -- 
> -- Peter Merdian ----------------------------- 
	    
	    
 --
>    BelWue Coordination                             phone: +49 711/685-5804
>    Computer Centre at the University of Stuttgart    fax: +49 711/678-8363
> -- Allmandring 3A, D-70550 Stuttgart, Germany --- http://www.belwue.de/ --
> 





--
Neil J. McRae - COLT Internet
neil@localhost