RE: [address-policy-wg] RE: [policy-announce] 2006-04 New Policy Proposal (Contact e-mail Address Requirements)

["Koepp, Karsten" <Karsten.Koepp@localhost]

Hi Michele,

I also support the goal of the proposal although I believe it will be
hard to enforce.

> Several ISPs maintain abuse email addresses, but when you submit abuse
> reports to the supplied address they send an auto-responder 
> forcing you to
> resubmit the data via a web form.
> 

Think the other way around. 99% of your abuse inbox is spam itself. And 
people just forward spam to abuse contacts to complain. How can you make
sure serious mails are being detected within the junk.
A web form is just a measure to make sure abuse complaints reach people and
are being dealt with. It is not overdemanded to fill in a form if you ask
someone to spend working time solving your problem.

YMMV.
regards Karsten

> What is the RIPE policy on this?
> 
> Surely ISPs should not be making it hard for users / admins 
> etc., to report
> abuse to them
> 
> Regards
> 
> Michele
> 
> 
> Michele
> http://www.mneylon.com/blog/
> http://www.searchenginecookbook.com/ 
> http://www.irishblogs.info - top Irish blogs/bloggers
>