New "helpdesk" mailbox for members! <lir-help at ripe.net>

Dear all,

We are happy to inform you of a newly created mailbox within the RIPE NCC!
The following mailbox is available for all RIPE NCC members to use:

<lir-help at ripe.net>

To accommodate some wishes raised within the RIPE NCC membership, this 
mailbox has been set up to serve as a form of "helpdesk" within the 
Registration Services, available to RIPE NCC members only. The purpose of 
the <lir-help at ripe.net> mailbox is offer assistance and help to our 
members, further facilitating the process of requesting IP Address Space 
from the RIPE NCC and communicating useful information.

The mailbox is responded to by experienced RIPE NCC hostmasters and will be 
given priority over more general questions to ensure a fast and accurate 
answer to your queries. As a member you can use this mailbox for general 
policy questions as well as very specific questions related to a particular 
on-going request.

PLEASE NOTE: As it is restricted for members only, it is important to 
include the Reg-Id of your organisation in all mails sent to 
<lir-help at ripe.net>. (The Reg-Id can be included in either the subject line 
or the body of the message.) Any mails that do not include a valid Reg-Id 
will be bounced to allow the hostmasters to concentrate on member 
questions, ensuring a fast response time for <lir-help at ripe.net>.

We hope that you find this mailbox useful and we look forward to any 
feedback you may have!


Kind regards,

Nurani Nimpuno
Registration Services Manager
RIPE NCC