NCC Developments

Dear colleague,


I would like to inform you about some recent developments at te NCC.


Request Tracking and Ticketing

We are now implementing another phase of the RIPE NCC request tracking
system in order to cope better with the ever increasing numebr of requests.
The only change directly visible to you will be that every message to
hostmaster concerning a ticketised request will be acknowledged within
24 hours. Thus not only new reauests will be acknowledged but also messages
concerning ongoing requests. We realise that this will produce mixed 
reactions ranging from "That is exactly what I wanted all the time" 
to "Please do not clutter my mailbox with superfluous acknowledgements". 
We have chosen to implement this now because of hard to trace problems when
ticket numbers were inadvertently exchanged or multiple new requests were 
sent to us with a previous ticket attached. This change will also ensure
that each message sent to <hostmaster at ripe.net> is read and assessed 
by a junior hosmaster within 24 hours.

In the next pase of the request tracking system there will be possibilities
to customise the acknowledgement process according to the preferences of
individual registries.


New Staff

As already announced Nick Reid has joined the NCC staff as as a 
junior hostmaster on August 28th.  Nick joins us from Leeds 
Metropolitan University.

If you have any further questions, please do not hesitate to contact me.

Regards

Daniel Karrenberg
RIPE NCC Manager