Ticketing

On Wed, 15 Feb 1995 10:01:49 +0100  Daniel Karrenberg wrote:
> Where possible we suggest to include tickets  in  an  RFC822
> header  line of the messages concerned. The suggested format
> is:
> X-NCC-Ticket: NCC#0000
> 
> Where it is impossible to modify  the  RFC822  header,  this
> line  can  also  be included in the body of the message.  If
> desired the ticket number can also be included in text  near
> the top of the body of the message.

This is easy to do for MH (what we use), but other mailers
may have problems with this (I know UCB mail has). Maybe it
is better to prepend this in the Subject line, like this:
	Subject: Request for a class B
becomes
	Subject: NCC#4711 Request for a class B

Another advantage is that the ticket automatically gets copied
without any effort, while with new headers, 'something' has
to be done to copy them in, and as Murphy dictates, it will
be forgotten every once a while..

Comments? Should the registry-ID be on the subject line too?

Geert Jan