[db-wg] Re: abuse-c: proposal
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MarcoH
marcoh at marcoh.net
Mon Feb 9 15:27:17 CET 2004
On Mon, Feb 09, 2004 at 01:07:30PM +0100, Marco d'Itri wrote: > I looked at the inetnum object CISBRD-CUST-ADSL-113, one of these > created by you for your broadband customers: it contains in the remarks > attributes a well visible notice about where complaints should be sent, > yet you say that you still get them at your personal email address. > Do you really think that users would understand better if they read > "abuse-mailbox: user at example.com" instead of that sentence in english > which explains what the allocation is for and who should be notified of > abuse? > I do not pretend to be an expert in user interfaces, but I think that, > for a random user, natural language should be easier to understand than > something like "abuse-mailbox". > > I think that there is a consensus that there is the need for a method to > look up the abuse desk address for an IP address, and I believe that irt > objects (which have the big advantage of existing) are fit to this. The problem is that over 10% of the inetnum objects contain a remarks: attribute to an abuse contact. With this amount of usage, I think you can justify the creation of a dedicated attribute, which is not free-form and users don't have to rely on the string around it to find the correct address. MarcoH
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