[bcop] Suggestions for top-10 IPv6 issues that trigger residentialusers to call helpdesk
Jan Zorz - ISOC
zorz at isoc.org
Tue Sep 10 09:28:23 CEST 2013
On 9/9/13 3:43 PM, 马严 wrote:
> Agree on these issues as listed below， with added a few, including
> security concern, DHCP, ... :
> - Addressing issues( DHCP issue may belong to this)
> - DNS issues
> - Firewall issues
> - Tunneling issues
> - Transition mechanisms issues
> - Happy eyeballs issues
> - Why avoiding at all cost saying “if you have issues just disable IPv6”
> - Security issue
> - less supporting software/solutions, like accounting/management/trouble
> shooting softwares...
Thank you very much for your suggestions.
What we need is to break down this areas and find actual cases and
situations for each bullet above.
like: "users host configures IPv6 address from RA sent from router, but
there is no further IPv6 connectivity between CPE and ISP" - and the
procedure how to detect that and how to fix that
or: "I can get to Facebook, Google, YouTube, Wikipedia, (list other
dual-stack sites) but not Amazon, eBay (other IPv4-only sites)."
Troubleshooting: Try www.test-ipv6.com, what do you see there (and move
forward through procedure flowchart)
The main goal of the document is to push/move forward the IPv6
implementation towards end-users and this inability for technical folk
to deliver a simple IPv6 description/script/information to helpdesk
manager is creating psychological impediment to move things forward.
For example - a fire-alarm procedures. We don't have to know how fire
works, what the temperatures are, how fire extinguisher works, how the
dust that comes out of it affects the flame and so on and so on...
We need simple instructions "in case of fire or visible flame, go down
the stairs, find red cylindrical thing on the wall, read instructions
how to use it and point towards fire. If fire don't go away, call fire
brigade at number XXX (second level support)"
No RA,DHCPv6,PD,etc... just simple clear instructions how to determine
if the problem is because of IPv6 issue, locate the issue (for example
go to test-ipv6.com, what do you see... ah, in this case do [that]...)
and move forward through the procedure.
"Engineering is always positive in results..." N. Tesla
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