[anti-abuse-wg] current business practices

On Wednesday 11 April 2012 15.02, Frank Gadegast wrote:
> Laura Cobley wrote:
> > Dear Florian and all,
> 
> Hi,
> 
> (some details from our current experiences with RIPE NCC and accuracy
>   of the RIPE objects)
> 
> we currently have one case where a really big German cablenet ISP
> is having exacly one abuse-eMail address for their tech-c, abuse-mailbox
> and admin-c, for all their objects.
> 
> And this one email has a domain, what does not belong to the ISP
> anymore, since  November 2011, its currently owned by a domain grabber,
> because the ISP deleted the domain on purpose (on behalf of a
> change in the company name years ago).
> There is no other working contact information (phone lets you end up at
> their hotline where they have absolutly no idea about abuse), snail mail
> is no option, fax number is not supplied.


Why holding back the name of the ISP ?  It will  only protect the guilty
and in addition it will cast shadows over those that does have valid
whois info and in addition is taking abuse seruously.


Tell us : who is the big ISP that abuses Internet resources ??

> 
> We tried mailing there peering contact, their normal customer email
> from their website, filled their online feedback form and then
> opened a normal ticket at RIPE NCC, were just told
> to open another ticket at RIPE NCC and invested about 5 hours
> already describing the problem at RIPE NCC.
> Simply no chance, RIPE NCC is responding to tickets on a daily basis,
> even during business hours (jesus, we will respond in about 5 minutes
> if something serious like that will happen to our networks).
> The interest at the RIPE NCC to fix database problems does not seem

> >

*snip*
> >
> 
> 

-- 
        Peter Håkanson   

        There's never money to do it right, but always money to do it
        again ... and again ... and again ... and again.
        ( Det är billigare att göra rätt. Det är dyrt att laga fel. )