[anti-abuse-wg] Introducing the RIPE NCC Report Form

Dear Florian,

On 4/11/12 5:31 PM, Florian Weimer wrote:
> * Laura Cobley:
> 
>> We ask you to include information such as mail delivery failure notices
>> and copies of emails with headers, which clearly show the problem and
>> the subsequent difficulties you are having. These help to substantiate
>> the report. Our aim is to work together with you to further improve the
>> quality of the data in the Internet number resource registry.
> 
> Laura, I'm afraid you haven't answered my question.  Let's suppose
> I've experienced a reproducible email delivery issue which affects a
> role object.  I have reported this to related role and person objects
> by *email*, but after a reasonable time period, the situation has not
> been addressed.  I have not sent letters to the postal addresses of
> those objects, or have tried the phone and fax numbers.  Can I still
> use the report form?

The different pieces of contact information are all potential ways to
get in touch with the Internet number resource holder. If you have
difficulties reaching them via any of those details, you can report this
to us. I would recommend making a reasonable attempt to contact them
first though, for example by giving them a phone call if you find that
their email addresses are no longer working.

I hope this answers your question.

Best regards,

Laura Cobley
RIPE NCC


> 
> Sorry if this comes across as obnoxious, but among WHOIS operators,
> there is a whole spectrum of policies regarding incorrect contact
> information, ranging from "we care about a single incorrect email
> address" to "we need proof that mail cannot be delivered to that
> postal address *and* that no one by that name lives or does business
> at that place".  I'm just curious where RIPE NCC is located on this
> spectrum.
>