[anti-abuse-wg] Spam FAQs need revision, was 2011-06 New Policy
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Suresh Ramasubramanian
ops.lists at gmail.com
Mon Dec 19 14:30:25 CET 2011
I will be the last to deny that 1. There's poor quality spam filtering out there 2. There's poor quality customer service types out there [especially in abuse - being a great bofh doesnt make you a great abuse desker] But that isn't any reason to tar all spam filtering with the same brush. On Mon, Dec 19, 2011 at 2:30 PM, russ at consumer.net <russ at consumer.net> wrote: > If the list is run poorly the impact can be tremendous. Both Cisco and > Microsoft both currently run blacklists that generate all sorts of > complaints. They often won't tell people why they were put on the lists. > Even when they remove someone people report the staff is arrogant and > accusatory. They assume anyone on the list is guilty and it up to them to > prove otherwise. the complaints say sometimes they don't remove false > alarms for months. Another guy in Australia running a blacklist used to > demand "donations" to get removed and if he got into an argument with > someone he would add them to the list. (On top of that he used to register > for free DNS services and crash them by uploading his blacklist). Many in > abuse do not think twice about advising ISP's to do deep packet inspection > to find abuse and malware without ever considering the ISP's marketing > department will use the system for other purposes. The people involved in > privacy are the same way. They often don't consider the security > implications of keeping everything private. -- Suresh Ramasubramanian (ops.lists at gmail.com)
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