Digital Billing

 

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FAQ: Billing

Show or Hide answer New How can I make payments to the RIPE NCC?

You can pay by credit card, debit card, bank transfer or iDeal. 

Methods of Payments / How to pay my invoice

  • Bank Transfer
    Invoices may be settled directly with the RIPE NCC by bank transfer. When using bank transfer, please refer on the transfer to the payment reference mentioned on the invoice (this means the “Customer Number” and your invoice number).
  • Credit Card or PayPal
    Select the credit card option to complete payment.
  • Debit Cards
    Visa

    Please select VISA as your payment method as VISA also processes certain debit card payments. This option is only available for specific debit cards in the following countries:

    Denmark (Dankort)
    France (Carte Bleue)
    Italy (Carta Sr, PostePay and Visa Electron)
    Spain (4B, Euro6000, Servired)

    Maestro

    This option is only available in Belgium, Denmark, Germany, Italy, Poland, Russian Federation, Spain and the United Kingdom.

  • iDeal
    This option is only available in the Netherlands.

 

The RIPE NCC does not accept cheques or direct debit as methods of payments.

Show or Hide answer What is Docdata Payments?

docdatapayments.png

Docdata payments is the third party that handles all online payments made by credit cards, debit cards, PayPal and iDeal to the RIPE NCC.
It is a secure and trusted system.

Show or Hide answer New How can I pay my invoice online?
  • Credit Card or PayPal

    Select the credit card option to complete payment.

  • Debit Cards
    Visa
    Please select VISA as your payment method as VISA also processes certain debit card payments. This option is only available for specific debit cards in the following countries:
    Denmark (Dankort)
    France (Carte Bleue)
    Italy (Carta Sr, PostePay and Visa Electron)
    Spain (4B, Euro6000, Servired)
    Maestro
    This option is only available in Belgium, Denmark, Germany, Italy, Poland, Russian Federation, Spain and the United Kingdom.
  • iDeal

    This option is only available in the Netherlands.

Show or Hide answer New Why has my credit card payment been cancelled?

If you arrive at a screen stating that your transaction has been cancelled:

  • It could be that you typed the card details incorrectly. Please check this and re-enter your details.
  • Or it could be due to lack of funds on the credit card or an anti-fraud security measure. In this case, you should contact your bank/card issuer. 
Show or Hide answer New How can I tell if the RIPE NCC received my payment?

You can view your payment status when you log in to the LIR Portal. In addition, by accessing the unique secure payment link on each invoice, you can verify whether we have received your payment once it has been made. Please note that it can take some time before payments are processed.

If you have an invoice that is older than 120 days, please contact .

You can also contact if you need further confirmation that we received your payment.

Show or Hide answer New Why does the LIR Portal show that the invoice is still outstanding when I have paid it?

It usually takes one business day before credit card payments are processed. It can take up to one week before bank transfers are processed.

It could also be that we are unable to identify your payment due to an unclear or missing payment reference. This is why we request that you always write your customer and invoice numbers as the payment reference.

If you are certain that you have paid an invoice, please send us official proof of payment. This can be provided by your bank. Send the official proof of payment, along with all the payment details (your registry identifier (RegID), customer number and invoice number) to: 

 

Show or Hide answer New What happens if I do not pay my invoice on time?

Payment is due 30 days from the date of invoice.

If the RIPE NCC does not receive payment within 60 days of the date of invoice, the RIPE NCC will not approve any Internet number resource requests until the outstanding fee for the LIR account has been paid. The service level of an LIR account will be suspended when invoices are outstanding for longer than 90 days. When an LIR fails to make payment within 120 days, the RIPE NCC starts the process of closing the LIR account.

Please be aware that after 120 days, a reopening fee of €2,000 and all outstanding fees must be paid to re-open an LIR account.

Show or Hide answer Can I have my service fees reimbursed if I cancel my membership?

No. The RIPE NCC service fees are non-refundable. For more information, see article 5.7 in the document “RIPE NCC Articles of Association”.

Show or Hide answer New Can I pay my invoice(s) in installments?

No. Invoices must be paid in full.

Invoices are sent annually, unless you request otherwise. It is possible to be billed half-yearly or quarterly. Changes to the payment schedule must be requested before 31 December 2014 for the 2015 fees.

Once a yearly invoice has been issued, it is not possible to be billed half-yearly or quarterly for that year. Requests to be billed half-yearly or quarterly during that year will be applied to the following year.

If you want to change your payment schedule, please email .

Please note: If a registry ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that year must still be paid in full.

Show or Hide answer New How can I change my contact details?

If the billing address for your registry has changed, or if you have a new contact for billing-related information, you can update your details using the LIR Portal.

You can use the LIR Portal to change your:

  • billing address
  • email address
  • billing reference (for example, your purchase order number)

Please note that any amendments to your VAT number cannot be made through the LIR Portal. If you have any question about your VAT number or other billing-related matters, please send an email to .