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FAQ: Billing

Show or Hide answer How can I make payments to the RIPE NCC?

You can pay by credit card, debit card or bank transfer.

Credit card, Debit card or PayPal payments:
Pay online via the email invoice using your debit or credit card.

All invoices that we send by email (in .pdf format) include a unique payment URL.
Click on this when you are online and you will be taken to a screen to complete your payment after selection of your choice of card.
For all online payments, we use a reliable and easy-to-use service, hosted by a trusted third party, Docdata Payments.
You will receive instant verification of payment or non-payment.

Bank Transfer:
When using this option please make sure you include the payment reference: your contributor number and your invoice number. This is so we can identify which registry the payment belongs to.

  • Payments must be made in euros.
  • We cannot accept cheques. Any cheques that we receive will be returned to the registry’s billing address.

Please note that international payment may take some time to be transferred by your bank.

These are the RIPE NCC details you will need to complete your payment:

IBAN: NL37ABNA0618139087
Account Number: 0618139087
Account Holder: RIPE NCC

SWIFT/ BIC Code: ABNANL2A

Bank: ABN-AMRO Bank
Bank Address: Singel 548
1017 AZ Amsterdam
The Netherlands
Postal Address: P.O. Box 3935
1001 AS, Amsterdam
The Netherlands

Show or Hide answer What is Docdata Payments?

docdatapayments.png

Docdata payments is the third party that handles all online payments made by credit cards, debit cards, PayPal and iDeal to the RIPE NCC.
It is a secure and trusted system.

Show or Hide answer How can I pay my invoice online?

You can pay your invoice online with:

  • Credit Card
    All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting your choice of credit card (VISA, Mastercard or American Express).

  • PayPal
    All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting the PayPal option.

  • Debit cards
    All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen. Please select VISA as your payment method, as VISA processes the debit card payments. This option is only available for specific debit cards in the following countries: France (Carte Bleue), Italy (Carta Sr, PostePay and Visa Electron), Denmark (Dankort), Spain (4B, Euro6000, Servired).

  • Maestro
    All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting the Maestro option. This option is only available in Belgium, the United Kingdom, Austria and Spain.

  • iDeal
    All invoices that we send by email (in .pdf format) include a unique payment URL. If you click on this when you are online, you will be taken to a payment screen where you can complete your payment by selecting iDeal as your payment option. This option is only available in the Netherlands.
Show or Hide answer Why has my credit card payment been cancelled?

If you get a screen stating that your credit card payment has been cancelled, it could be due to lack of funds on the credit card or an anti-fraud security measure and you should contact your bank/card issuer. It could be that you typed the card details incorrectly. Please check this and re-enter your details.

Show or Hide answer How can I tell if the RIPE NCC received my payment?

You can view your payment status when you log in to the LIR Portal. Please note that it can take some time before payments are processed. All outstanding invoices are listed here. If no invoice(s) are listed, this means that there are NO outstanding invoices. Please note that invoices older than 120 days are not listed in the LIR Portal.

If you have an invoice that is older than 120 days, please contact billing _at_ ripe _dot_ net

You can also contact billing _at_ ripe _dot_ net if you need further confirmation that we have received your payment.

Show or Hide answer Why does the LIR Portal show that the invoice is still outstanding when I have paid it?

It usually takes one business day before credit card payments are processed. It can take up to one week before bank transfers are processed.

It can also be that we have been unable to identify your payment due to an unclear or missing payment reference. This is why we request that you always write your customer and invoice numbers as the payment reference. If you are certain you have paid an invoice, please send us official proof of payment. This can be provided by your bank. Send the official proof of payment, along with all the payment details, your registry identifier (RegID), debtor number and invoice number to:

• Fax: +31 20 535 4447 or
• Email: billing _at_ ripe _dot_ net

Show or Hide answer What happens if I do not pay my invoice on time?

After we send your initial invoice:

  • We will send three reminders after 30, 60 and 90 days.
  • If you fail to pay our invoice within 120 days (after the three reminders), we will close your registry. To reopen, you'll need to pay the outstanding invoice(s) and a reopening fee of EUR 2,000.

This process is detailed in the RIPE NCC Billing Procedure and Fee Schedule.

Show or Hide answer Can I have my service fees reimbursed if I cancel my membership?

No. The RIPE NCC service fees are non-refundable. For more information, see article 5.7 in the document “RIPE NCC Articles of Association”.

Show or Hide answer Can I pay my invoice(s) in installments?

Yes. Invoices are sent annually, unless you request otherwise. It is possible to be billed half-yearly or quarterly. This must be requested before 1 December.

Once a yearly invoice has been issued, it is not possible to be billed half-yearly or quarterly for that year. Requests to be billed half-yearly or quarterly during that year will be applied to the following year.
If you want to pay in installments, please email billing _at_ ripe _dot_ net.
Please note: If a registry ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that year must still be paid in full.

Show or Hide answer How can I change my contact details?

If the address for your registry has changed, or if you have a new contact for billing related information, you can update your details using the LIR Portal.

You can use the LIR Portal to change your:

  • billing address
  • email address
  • billing reference (for example your purchase order number)

Please note that any amendments to your VAT number cannot be made through the LIR Portal. If you have any questions about your VAT number or need to amend it in our files, send an email to billing _at_ ripe _dot_ net