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  • All of our services are operating normally.

FAQ: Billing

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Show or Hide answer How can I make payments to the RIPE NCC? →

You can pay by credit card or bank transfer.

  • Credit card payments:
    Pay online via the email invoice using your credit card.

  • All invoices that we send by email (in .pdf format) include a unique payment URL.
  • Click on this when you are online and you will be taken to a screen to complete your credit card payment.
  • For all credit card payments, we use a reliable and easy-to-use service, hosted by a trusted third party, Docdata Payments.
  • You will receive instant verification of payment or non-payment.

Bank Transfer:
When using this option please make sure you include the payment reference: your customer number and your invoice number. This is so we can identify which registry the payment belongs to.

• Payments must be made in euros.
• We cannot accept cheques. Any cheques that we receive will be returned to the registry’s billing address.
Please note that international payment may take some time to be transferred by your bank.

These are the RIPE NCC details you will need to complete your payment:

IBAN: NL37ABNA0618139087
Account Number: 0618139087
Account Holder: RIPE NCC

SWIFT/ BIC Code: ABNANL2A

Bank: ABN-AMRO Bank
Bank Address: Singel 548
1017 AZ Amsterdam
The Netherlands
Postal Address: P.O. Box 3935
1001 AS, Amsterdam
The Netherlands
Show or Hide answer What is Docdata Payments? →

docdatapayments.png

Docdata payments is the third party that handles all credit card payments (American Express, Master Card and VISA) made to the RIPE NCC. It is a secure and trusted system.

Show or Hide answer Why has my credit card payment been cancelled? →

If you get a screen stating that your credit card payment has been cancelled, it could be due to lack of funds on the credit card or an anti-fraud security measure and you should contact your bank/card issuer. It could be that you typed the card details incorrectly. Please check this and re-enter your details.

Show or Hide answer How can I tell if the RIPE NCC received my payment? →

You can view your payment status when you log in to the LIR Portal. Please note that it can take some time before payments are processed. All outstanding invoices are listed here. If no invoice(s) are listed, this means that there are NO outstanding invoices. Please note that invoices older than 120 days are not listed in the LIR Portal.

If you have an invoice that is older than 120 days, please contact billing@ripe.net

You can also contact billing@ripe.net if you need further confirmation that we have received your payment.

Show or Hide answer Why does the LIR Portal show that the invoice is still outstanding when I have paid it? →

It usually takes one business day before credit card payments are processed. It can take up to one week before bank transfers are processed.

It can also be that we have been unable to identify your payment due to an unclear or missing payment reference. This is why we request that you always write your customer and invoice numbers as the payment reference. If you are certain you have paid an invoice, please send us official proof of payment. This can be provided by your bank. Send the official proof of payment, along with all the payment details, your registry identifier (RegID), debtor number and invoice number to:

• Fax: +31 20 535 4447 or
• Email: billing@ripe.net

Show or Hide answer What happens if I do not pay my invoice on time? →

After we send your initial invoice:

  • We will send three reminders after 30, 60 and 90 days.
  • If you fail to pay our invoice within 120 days (after the three reminders), we will close your registry. To reopen, you’ll need to pay the outstanding invoices(s) and a sign-up fee.

This process is detailed in the RIPE NCC Billing Procedure and Fee Schedule.

Show or Hide answer Can I have my service fees reimbursed if I cancel my membership? →

No. The RIPE NCC service fees are non-refundable. For more information, see article 5.7 in the document “RIPE NCC Articles of Association”.

Show or Hide answer How does the billing score algorithm calculate my billing category? →

The scoring system is based on the Provider Aggregated Internet Number Resource allocations made to a member over time, taking into account all IPv4, IPv6 allocations.
The score of an allocation is calculated by multiplying the scoring unit for that resource (for example, an IPv4 /19 has a scoring unit of 4) by the age of the resource (based on a time function: year of the allocation minus the year 1992). All first allocations of IPv6 address space to a member will score 0.

The total score is the sum of all allocation scores. This score will indicate to us which billing category your registry should be in the following year.

For more information about the calculation of the billing score and the fees, see the RIPE NCC Charging Scheme and the Billing Procedure.

If you need a more detailed overview of how we have calculated your billing score, please refer to the Billing Score Calculation or email billing@ripe.net.

Show or Hide answer Can I change my billing category? →

Yes, but returning resources or requesting additional resources will only have an effect on your billing score for the following year, when the scores are recalculated. Note: A change in the billing score does not automatically mean a change of the billing category.

Show or Hide answer Can I pay my invoice(s) in installments? →

Yes. Invoices are sent annually, unless you request otherwise. It is possible to be billed half-yearly or quarterly. This must be requested before 1 November.

Once a yearly invoice has been issued, it is not possible to be billed half-yearly or quarterly for that year. Requests to be billed half-yearly or quarterly during that year will be applied to the following year.
If you want to pay in installments, please email billing@ripe.net.
Please note: If a registry ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that year must still be paid in full.

Show or Hide answer How can I change my contact details? →

If the address for your registry has changed, or if you have a new contact for billing related information, you can update your details using the LIR Portal.

You can use the LIR Portal to change your:

  • billing address
  • email address
  • billing reference (for example your purchase order number)

Please note that any amendments to your VAT number cannot be made through the LIR Portal. If you have any questions about your VAT number or need to amend it in our files, send an email to billing@ripe.net

Show or Hide answer Why is there no Charging Scheme 2012? →

The proposed Charging Scheme for 2012 was not approved at the RIPE NCC General Meeting in November 2011. This means that the Charging Scheme 2011 will be used in 2012.

 

The charging scheme 2011 can be found at: http://www.ripe.net/ripe/docs/charging2011.html

Show or Hide answer The billing category of my LIR has changed. Why is this? →

The Charging Scheme is the same as in 2011, but the billing score is based on the resources that were registered to your LIR up to 30 September 2011.

The number of points that define a billing category are based on the percentage of RIPE NCC members that will make up a certain category.

Because the number of members (and the number of registered resources) changes, is it also possible that the number of points that define a billing category will change as well.

The RIPE NCC uses the following boundaries:
• Up to 20% of the members will make up the Extra Small billing category
• Up to 75% of the members will make up the Extra Small and Small billing categories
• Up to 95% of the members will make up the Medium billing category and all smaller billing categories
• Up to 99% of the members will make up the Large billing category and all smaller billing categories
• The remaining members will make up the Extra Large billing category