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Billing Procedure and Fee Schedule 2014

Introduction

The following information outlines the billing and payment procedure for RIPE NCC members. This webpage replaces the annual billing procedure document and should be read in conjunction with the "RIPE NCC Standard Service Agreement" and the RIPE NCC Charging Scheme 2014. The RIPE NCC is a not-for-profit membership organisation. RIPE NCC members pay a service fee every year for each Local Internet Registry (LIR) Account they hold, in accordance with the fees determined by the RIPE NCC General Meeting.

During the General Meeting held in Dublin on 15 May 2013, the proposed Charging Scheme for 2014 was accepted by the members.

What does this mean for you as a RIPE NCC member?

All RIPE NCC members will be charged an annual fee of €1,750 for each LIR Account they hold. The separate charge of €50 per Provider Independent (PI) number resource assignment will be continued. AS Numbers are excluded from this separate charge.

Fee Schedule 2014

The RIPE NCC service fees are a fixed annual charge. To determine the billing fee for a member, we charge an annual fee of €1,750 and we calculate the Provider Independent number resources assigned to or via your LIR Accounts up to 1 October 2013. A €50 fee will be charged for each independent Internet number resource assignment. Independent resources include Provider Independent IPv4 and IPv6 address assignments, anycasting assignments and IXP IPv6 assignments.

Multiple Independent IPv4 and Independent IPv6 assignments made on the same day to the same customer will have one single charge of €50.

New members pay a one-time sign-up fee of €2,000, which is included in the first invoice. If existing members need to re-sign the “RIPE NCC Standard Service Agreement” (for example, in case of an organisation name change), no sign-up fee will be charged.

Payment Procedure

We send out invoices in January to the billing contact listed in our records for the LIR Account. The billing contact details can be viewed and updated via the LIR Portal.

From 2014, invoices are sent by email in PDF format unless LIRs have opted to receive a printed copy of the invoices by postal mail too. Each member will receive the invoice(s) based on its payment schedule (yearly, half yearly and/or quarterly): one invoice if the payment schedule is set to yearly, two invoices for half-yearly schedule and four invoices for quarterly payment schedule. Payment is due 30 days from the date of invoice.

After the invoice has been sent, three reminders for this invoice are sent by email in case of non-payment.

  • First Reminder (30 days)
    The first reminder is sent by email 30 days after the date of the invoice. The billing contact for the LIR Account receives a copy of the reminder by email. The first reminder has no direct consequence on the LIR's service level.
  • Second Reminder (60 days)
    If the RIPE NCC does not receive payment within 60 days of the date of invoice, a second reminder is sent to the LIR by email. At this stage, the RIPE NCC will not approve any Internet number resource requests until the outstanding fee for the LIR Account has been paid.
  • Third Reminder (90 days)
    If payment has not reached the RIPE NCC within 90 days of the date of invoice, a third reminder is sent to the billing contact by email. The service level of the LIR is at this point set to NONE. From this moment on, the LIR will only be able to contact the RIPE NCC Billing Department to pay the fee that is due.

Payment Time Frame

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LIR Accounts in the process of closure or LIR Accounts that have been permanently closed must pay the outstanding amounts as well as a reopening fee of €2,000 in order to reopen the LIR Account.

Note: By prior arrangement, it is possible to change your invoicing period and be billed half-yearly or quarterly. This must be requested by 20 December. Note that during the year at issue it is not possible to change the invoicing period.

To make sure the invoices and reminders arrive at the correct email address, it is important to keep the billing contact details up-to-date. This can be done via the LIR Portal or by contacting billing _at_ ripe _dot_ net. It is the responsibility of the LIR to inform the RIPE NCC of any changes to the billing contact information. Please note that if a member ends its RIPE NCC membership in the course of the RIPE NCC financial year, the service fee for that member's LIR Account must still be paid in full. Copies of invoices will be sent to the registered billing contacts listed in the LIR Portal.

Methods of Payment

Docdata Payments
To improve the ease and efficiency of your credit card payments, we have a reliable and easy-to-use service, hosted by a trusted third party, Docdata Payments.

Docdata Payments handles all online credit card payments (American Express, MasterCard and VISA) made to the RIPE NCC. You can also pay by bank transfer.

Not all payment options are offered in all countries.

How to Pay Your Invoice

  • Credit Card
    All invoices that we send by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your transaction by selecting your payment method.
  • PayPal
    All invoices that we send by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your payment by selecting the PayPal option.
  • Debit cards
    All invoices that we send by email (in PDF format) include a unique payment URL. This will take you to a payment screen. From here, please select VISA as your payment method, as VISA processes the debit card payments. This option is only available for specific debit cards in the following countries: France (Carte Bleue), Italy (Carta Sr, PostePay and Visa Electron), Denmark (Dankort) and Spain (4B, Euro6000, Servired).
  • Maestro
    All invoices that we send by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your payment by selecting the Maestro option. This option is only available in Belgium, the United Kingdom, Austria and Spain.
  • iDeal
    All invoices that we send by email (in PDF format) include a unique payment URL. This will take you to a payment screen where you can complete your payment by selecting iDeal as your payment option. This option is only available in the Netherlands.
  • Bank Transfer
    If you do not want to pay your invoice through Docdata Payments and would prefer to pay by bank transfer, please make sure you mention the payment reference (this means the “Customer Number” and your invoice number). It helps us if you also mention your registry ID with the payment reference.

Note:

  • Payments should be made in euros.
  • Online payments should be made against the full invoice amount. It is not possible to make partial payments via the online payment system.
  • We cannot accept cheques. Any cheques that we receive will be returned to the member’s billing address.
  • The member is responsible for ensuring that payment is received by the RIPE NCC by the due date. Time time taken for banks to process payment should be taken into account.

Payment Status

You can view your LIR Account details and the payment status of your invoices when you log in to the LIR Portal. You can also contact billing _at_ ripe _dot_ net if you require confirmation that payment has been received.

If you have any questions about your invoice or if you experience trouble using the online payment system, please contact: billing _at_ ripe _dot_ net