New RIPE NCC Standard Service Agreement FAQ
[Main Page] [Example
of SSA] [Clearing
House Procedure] [Terms & Conditions] [Contact
Us]
Frequently
Asked Questions
Why
do I need to sign a new Standard Service Agreement (SSA)?
The current SSA has become obsolete due to:
As a result of these major changes each member of the RIPE NCC has to sign a new agreement.
Back
to Top
Why
has the Clearing House procedure changed?
According to the Dutch tax law, the former Clearing House procedure
was invalid. We therefore had to change the procedure and have the
Dutch tax authorities approve it. Although the procedure has changed,
the objective of the Clearing House remains the same: 'A monetary
reserve that guarantees the stability of the RIPE NCC operations'.
For more information
see:
http://www.ripe.net/membership/gm/gm-may2004/presentations/clearing_house.pdf
Back
to Top
Why
have the billing categories changed?
Since January 2004, we divided all of our members into five new
billing categories. These categories better represent the different
registry sizes. The age and number of allocations received by an
LIR from us decides the category for each of our members.
For more information
see:
http://www.ripe.net/ripe/docs/billing2004.html#3
Back
to Top
Why
is there a new LIR procedure?
We changed the procedure to reduce the time it takes for a new LIR
to become a member. The new procedure improves the service and support
we offer to new LIRs. We use automated web forms to make the information
easier to find.
Back
to Top
Why
are new Terms & Conditions needed?
As a result of changes in the Clearing House procedure and the Articles
of Association, the Terms and Conditions were outdated. The new
Terms and Conditions
include many of the points from the original SSA, such as the rights
and obligations of the RIPE NCC and procedures for the termination
of the agreement. We took the opportunity to clean up outdated articles.
Back to Top
Article 5 of
the Standard Terms and Conditions refers to service and sign-up
fee payments. Does this fee apply to all members?
No, only new members pay a sign up fee, existing members do not
have to pay again.
Back to Top
What
do I have to do after receiving the SSA?
We have sent you two copies of the agreement. Our legal representative
has already signed both. The legal representative of your company
needs to sign and date both copies. Keep one copy for your own records
and return one to us, along with a copy of your
company registration papers. If you are unsure which documents we
need, please send an e-mail to ncc@ripe.net.
Back
to Top
What are official registration papers?
Official registration papers are the trade register documents that
prove your company is a registered legal entity, authorised to carry
out business activities in your country. Your local Chamber of Commerce
usually issues these.
If your organisation is a governmental one, we need documents stating
that your organisation is a legal entity in your country and is
authorised to carry out business activities.
Back to Top
Our local Chamber of Commerce
issues legal registration papers only in local language, can we send you
these or do you need an official translation?
If your legal registration papers are in your local language,
please send us a copy of of a translation into English if possible.
If you do not have a translation, then a version in your local language
is ok.
Back to Top Why
is the return address in Germany, when the RIPE NCC offices are located in Amsterdam,
the Netherlands?
We are using Deutsche Post for most of our members to keep postage
costs as low as possible. The return address on the pre-paid envelope
is a German P.O. Box. Deutsche Post re-directs all incoming post
from this P.O. Box to our offices in Amsterdam. You do not need
to pay any postage costs to return the agreement. If you are in
Russia, Ukraine or Africa, we will have made different arrangements
for the return of contracts.
Back
to Top
How
soon do I have to return the SSA?
All of our members must sign new contracts. If we do not receive your
If we do not receive a signed contract, we might not be able to continue
providing you with our services.
Back
to Top
The
address or name on the SSA is incorrect. What should we do?
Please let us know your correct details by sending an e-mail to
ncc@ripe.net.
We will update our records and send you a new SSA, with the correct
name and/or address.
Back
to Top
The company will soon be renamed due to a merger or takeover. Can I wait to sign the SSA until this has been done?
Ever if there is a merger or takeover imminent, please sign this
SSA. As soon as any merger or takeover is complete, we will send
you a new SSA that will replace the current one.
Back
to Top
Due
to a merger or take over, our company name has changed and does not match
the one on the SSA. What should we do?
Please let us know your new company name by sending an e-mail to
ncc@ripe.net.
We will update our records and send you a new SSA, showing the correct
name and/or address.
Back
to Top
Who
can I contact, if I have any other questions or concerns?
If you have not found the answer to your questions here, please send
an e-mail to ncc@ripe.net.
Back
to Top
What
if I wish to cancel the service contract?
Please send an e-mail to billing@ripe.net giving
full details of your request.
Back
to Top
|
you are here: home -> Membership Information
